*Basic updates includes the installation and configuration of software updates.  Sometimes these updates can cause programmatic conflicts and cause a site to go down.  If this happens and we need to make repairs, clients under the Standard Website Monitoring, Maintenance & Security plan will be billed at $40 for our tech support team to resolve the problem.
*Advanced updates under the Business Website Monitoring, Maintenance & Security plan includes 5 hours per month dedicated toward fixing conflicts and errors that may occur during updates.  If a customer's site under this plan requires more than 5 hours in a billing month, they will be billed at $40 per hour.
*Advanced updates under the Enterprise Website Monitoring, Maintenance & Security plan includes 10 hours per month dedicated toward fixing conflicts and errors that may occur during updates.  If a customer's site under this plan requires more than 10 hours in a billing month, they will be billed at $40 per hour.
The aforementioned hours are not available for additional design and development work.